For doulas in Los Angeles and San Diego counties

How to get contracted with Blue Shield of California Promise as a doula

Blue Shield of California Promise Health Plan is Blue Shield’s Medi-Cal plan, and for doulas it contracts in Los Angeles and San Diego counties (in Los Angeles, as one of L.A. Care’s Plan Partners). Blue Shield Promise states its conditions for contracting doulas but doesn’t publish the credentialing steps, so this page gives its rules, the contact, and what to ask.

Updated October 5, 2026

Blue Shield Promise doesn’t publish its doula contracting steps (we checked its provider pages on October 5, 2026). The steps below are the general process plus what Blue Shield Promise does publish. Confirm the details with its provider team before you rely on them.

Counties (for doulas)
Los Angeles, San Diego
Doula program contact
bscpromisedoula@blueshieldca.com
Must-haves
Approved in PAVE; doula credentialing complete; serving LA and/or San Diego County
Credentialing
Doula-specific process; steps not published
Billing (2024 manual)
Medi-Cal doula codes; a Doula Transaction Log for reimbursement
Eligibility
Doulas must contact Blue Shield Promise to verify it

  1. Meet Blue Shield Promise’s three conditions

    Blue Shield Promise’s network page says it will only contract with doulas who:

    • Are approved through DHCS’s PAVE portal, not just applied (see how to become a Medi-Cal doula).
    • Have completed Blue Shield Promise’s doula-specific credentialing process.
    • Are currently providing services in Los Angeles and/or San Diego County.

  2. Email the Blue Shield Promise doula program

    For the credentialing and contracting requirements, Blue Shield Promise asks doulas to email bscpromisedoula@blueshieldca.com (the same address DHCS lists). Its general Letter of Interest address is for other provider types. Ask:

    • What its doula credentialing process requires (application, insurance, background checks) and how long it takes.
    • Whether doulas still submit a Doula Transaction Log for reimbursement, or bill standard claims.
    • Whether you need separate approval to serve Los Angeles and San Diego members.

  3. Bill and verify the way Blue Shield Promise’s manual describes

    • Eligibility: doulas must contact Blue Shield Promise to verify the member’s Medi-Cal eligibility for the month of service.
    • Codes: the DHCS Provider Manual’s doula codes (see our billing cheat sheet).
    • Doula Transaction Log: the January 2024 manual says to follow Blue Shield Promise’s Doula Resource Guide to complete a Doula Transaction Log for reimbursement. Confirm whether that still applies.
    • Records: keep the provider recommendation documentation for auditing.

    Blue Shield Promise’s manual lists programs you can refer members to: its Case Management program (800-468-9935) and Maternity Care Management program (888-802-4410).

Blue Shield Promise contacts for doulas

Doula program: contracting, credentialing, billing
bscpromisedoula@blueshieldca.com
Case Management program (member referrals)
800-468-9935
Maternity Care Management program (member referrals)
888-802-4410

Stuck with a plan? DHCS takes questions about plan contracting at DoulaBenefit@dhcs.ca.gov.

Sources

All sources checked October 5, 2026.

Common questions

How do I become a doula provider with Blue Shield of California Promise?
Get approved in PAVE, be serving clients in Los Angeles and/or San Diego County, and email bscpromisedoula@blueshieldca.com for its doula-specific credentialing and contracting requirements.
Does Blue Shield Promise contract doulas outside Los Angeles and San Diego?
Its network page says it only contracts with doulas currently providing services within Los Angeles and/or San Diego County.

This guide summarizes Blue Shield of California Promise Health Plan’s published material for convenience and is not billing or legal advice. Plans change their processes and contacts; follow your contract and confirm with Blue Shield Promise before you apply or bill.